Nourishwright support

Email hello@cloverwright.com. Include Nourishwright’s version, your iOS or Android version, what you expected and what happened. Avoid sending private health details or journal exports in your first message.

Getting started

Choose your own optional tracking goals during onboarding. There is no automatic personal calorie prescription. If you explore sample data, it is labeled and can be removed before starting your own journal.

Food values and portions

Check the food name, reference portion and preparation state before logging. Source foods and calculated meal ideas are explained in Data sources. Online packaged-product data may be incomplete or incorrect; use the label to correct or create an entry when needed.

A barcode was not found

Check lighting and the barcode digits, or enter the barcode manually. A camera scan reads a number; nutrition depends on whether that product is in the provider’s database. If a product is missing or incomplete, enter its nutrition label yourself.

Health data is missing

Health connections are optional. Check the permissions for steps and active energy, and whether another device or app has actually recorded those values. Nourishwright does not invent activity or treat denied access as a measured zero. See Health permissions for what the app requests.

Reminders arrive late or not at all

Check Nourishwright’s reminder preferences, system notification permissions and Focus/Do Not Disturb settings. Android battery management can delay reminders; these are routine prompts, not medical or exact-time alarms. The fasting timer uses saved timestamps and can be checked directly in the app.

Back up, restore or erase your journal

Export from settings to a location you trust. Keep exports private because they contain journal information. Restore accepts supported Nourishwright backups and asks before replacing current data. Deleting journal data cannot delete files you exported elsewhere. Do not uninstall as a troubleshooting step before exporting a backup.

Storage or restore errors

Free device storage and retry. The app preserves an unreadable journal rather than replacing it with sample records. Invalid or unsupported backups are rejected before replacement. If the problem continues, contact support with the error message and app version, without sending personal records initially.